Shipping Policy
Thank you for shopping with EDISH. This Shipping Policy explains our order processing time, delivery coverage, shipping costs, and other important shipping-related information.
1. Shipping Coverage
Available Shipping Areas
We currently ship exclusively within the United States, including:
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Contiguous United States
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Alaska
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Hawaii
Unavailable Shipping Areas
We do not ship to the following locations:
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Remote or inaccessible areas within the U.S.
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U.S. overseas territories (including but not limited to Puerto Rico, Guam, and the U.S. Virgin Islands)
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APO/FPO or military addresses
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Any address that is not serviceable by standard domestic carriers
If an address is determined to be undeliverable after an order is placed, the order will be canceled and a full refund will be issued.
2. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
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Business days are Monday through Friday, excluding U.S. federal holidays.
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Processing time includes order verification, quality check, and shipment preparation.
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Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Method & Delivery Time
We currently offer Standard Shipping only. Expedited or express shipping options are not available.
Estimated Delivery Time (After Shipment)
| Delivery Region | Estimated Delivery Time |
|---|---|
| Contiguous U.S. | 3–5 business days |
| Alaska & Hawaii | 5–8 business days |
Important Note:
Delivery times are estimates and may vary due to weather conditions, carrier delays, or peak shipping seasons.
4. Shipping Fees & Free Shipping Policy
Free Shipping
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All orders qualify for free standard shipping
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No minimum purchase requirement
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Free shipping applies to:
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Contiguous United States
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Alaska
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Hawaii
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Free shipping does not apply to remote or inaccessible locations
No additional handling or shipping fees will be charged at checkout.
5. Customs, Duties & Taxes
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All orders are shipped within the United States
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No customs duties, import taxes, or tariffs apply
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Sales tax (if applicable) is calculated at checkout based on your shipping address and local regulations.
6. Order Tracking
Once your order has shipped:
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You will receive a shipping confirmation email with a tracking number.
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Tracking information will be available via the carrier’s official website.
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If you do not receive tracking details within 3 business days after shipment notification, please contact us.
7. Delivery Issues
Marked as Delivered but Not Received
Please:
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Check with neighbors or building management
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Contact the local carrier directly
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Notify us within 3 days of the delivery status update
Lost Packages
If a package is confirmed lost by the carrier, we will offer:
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A replacement shipment or
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A full refund
Resolution is typically completed within 5–7 business days after carrier confirmation.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
📧 Email: service@edish.top
🕘 Customer Service Hours
Monday – Sunday, 9:00 AM – 6:00 PM (Eastern Time)
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Weekdays: Response within 24 hours
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Weekends & Public Holidays: Response within 48 hours